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Users Boast That Maestro PMS is ‘Robust Yet Simple To Use’; Dispels Myth That Feature-Rich Hotel Technology May Be Too Complex To Navigate – Image Credit Maestro PMS
Industry-defining property-management system clients claim ‘This company has exceeded our expectations’ and ‘Maestro is a business partner rather than a vendor’
Today’s hoteliers are often concerned that usability, flexibility, and simplicity are sacrificed in the push to adopt new technology or adapt to changing market pressures and guests’ demands. However, users of Maestro PMS, the leader in All-In-One cloud hosted, private cloud and on-premises property-management systems for independent hotels and luxury resorts, are saying just the opposite, calling the solution robust yet simple to use. Technology doesn’t need to be minimized to be comprehensible. Rather, it just needs the right development team; mobile and contactless tools; service and support channels; open APIs and partner integrations; and versatile training and education to enable users to tackle tasks efficiently and intuitively, preventing them from becoming overwhelmed.
“Maestro PMS makes hotel technology operations easily accessible to employees of all experience levels through its user-friendly design and sophisticated feature list,” said Maestro PMS Vice President Audrey MacRae. “By focusing on efficiency, our independent hotel client groups are effortlessly operating in today’s environment. By removing the barrier to accessing these capabilities and equipping users with convenient and familiar tools, hoteliers are increasing technology adoption, reducing turnover, and improving satisfaction among guests and staff.”
Building on its legacy of success, Maestro PMS recently revealed its roadmap for 2025, which is infused with features such as embedded payment processing, direct integrations with Booking.com, updates to its sales and catering modules, and more. These and other innovations were made based on direct feedback from hotel partners and experienced hospitality insiders. Furthermore, Maestro PMS’s decision to hire and retain experienced former hospitality professionals for its operations, development, and support teams, has enabled the company to deploy sophisticated technology for hoteliers by hoteliers without creating unnecessary complexity.
“Maestro PMS has changed how Rudding Park operates, allowing our hotel to maintain its historical roots while keeping pace with the rate of change impacting hospitality,” said Julia Featherstone, Head of Rooms Division at Rudding Park Hotel. “We encourage other independent hoteliers to research any PMS providers’ ability to easily integrate with other key hotel systems and find one that is as simple to use and navigate as Maestro PMS. This company has exceeded our expectations and is our preferred partner going forward.”
Always Adapting
Hotel operations have been constantly evolving for decades, and today’s operators rely on technology partners to remove some of these intricacies from their daily workflow. When hoteliers have access to a simple, direct interface at the PMS, they can accomplish tasks more quickly and with less effort. Well-designed systems are easier to maintain and update as well. When combined with a streamlined integration process, simplicity can beget greater adaptability, which independent operators need.
Nic Oldham, head of customer and commercial relations for Crieff Hydro Family of Hotels, said Maestro PMS stands out among its competitor’s thanks partly to its design simplicity, which persists in multi-property management and large-scale operations. These capabilities enable Maestro users to grow at scale during a time when labor is limited and turnover remains high. This is invaluable for lean-operating independent hotel groups with slim margins for error.
“Maestro’s easy-to-use web browser-based platform can be accessed from anywhere, and data is exchanged quickly and securely between all our properties and the call center, which is centralized in our own private cloud,” Oldham said. “And Maestro’s API to our chosen third-party CRM providers makes booking fast and efficient.”
Paul Berry, vice president of hotel operations, sales and marketing at Sunseeker Resort Charlotte Harbor, said: “From the onset, Maestro PMS stood out as a business partner rather than a vendor. This was vital in the selection process as we were looking for a PMS that is easy to use and will grow and develop with us based on the needs of our guests and business. Maestro has the functionality we need in one comprehensive platform and hosted in the cloud, along with access to contactless mobile tools for guests. Their ability to enhance their product, develop new functionality, and build new integrations that match our requirements will help us stand out operationally as one of the best hotels in the nation.”
Striving for More Without the Clutter
Maestro PMS offers a wide variety of capabilities in a seamlessly designed platform, including an array of interfaces and APIs, online eLearning tools, embedded payment capabilities, and a full suite of mobile and contact-free operations and guest engagement tools. One may think this full-feature solution could easily overwhelm an independent hotel’s staff. On the contrary, the solution’s intuitive user interfaces with naturally organized button placements, familiar universal design focused icons, and straightforward navigational flows has removed any potential for option paralysis.
These changes were made as a direct result of long-term user feedback and continue to influence the evolution of Maestro PMS. One example of user feedback translating into a new PMS capability is the latest Maestro Touch addition, a specialized user interface designed for tablet and mobile to offer the Maestro operations platform on any device equipped with a touch screen. Hoteliers requested this feature to increase and speed up frontline workers’ engagement with on-property technology, while offering a mobile and flexible user and guest experience. Its implementation will reduce staff onboarding times, enabling employees to check guests in or out of the property, capture digital signatures, remain up to date on room availability, and synchronize data across departments — all in minutes
“Maestro PMS has evolved alongside our needs, enabling us to deliver a seamless customer journey,” said Megan Wright, group revenue manager for the Galgorm Collection. “Its innovative and easy-to-use features, such as digital registration forms and a comprehensive CRM system, empower us to personalize experiences and streamline guest interactions. More importantly, Maestro makes integration with new technologies straightforward and convenient, enabling us to stay at the forefront of innovation.”
“Thanks to feedback from hoteliers and the internal knowledge gained from our experienced team of former hoteliers, Maestro PMS has been able to provide an ever-improving operations experience that exceeds the expectations of our independent hotel partners and creates a profitable and enjoyable environment for frontline workers and guests,” MacRae said. “We strive to provide a minimalist design and intuitive user interface that benefits our hotel partners and matches the dedication to service excellence they provide to travelers daily. Thanks to their partnership and continued feedback, Maestro PMS has become one of the most user-friendly and frictionless options for independent hotel and resort operators today.”
For more information on Maestro PMS, visit www.maestropms.com.
About Maestro PMS
Maestro is the preferred Web Browser based cloud and on-premises all-in-one PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s embedded payments system offers a PCI-compliant and EMV-ready enterprise system with 20+ integrated modules on a single database. This includes mobile and contact-free apps designed to enhance profitability, encourage direct bookings, centralize operations, and empower operators to engage guests in a personalized and secure manner. Maestro’s Support Service further enhances the experience, providing unmatched 24/7 North American-based live support and education services.
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