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Matt Black – Image Credit HVS    HVS Executive Search announces the promotion of Matt Black to Senior Vice President. Matt has almost a decades’ experience leading senior and executive-level searches, both internally and externally, for hospitality, food and beverage, and real estate organizations. Matt’s wide-ranging client experience, paired with an understanding that each client’s unique characteristics require equally specific leadership across business functions, allows him to effectively partner with clients to identify, attract, and hire proven and impactful executive leaders.  Court Williams, CEO of HVS Executive Search shares, “Matt’s understanding of the importance of company culture, as well as skill fit when recruiting…

The introduction of private messaging for brands has made customer care on Facebook more personal, but as Christopher Heine at ClickZ recently discussed, there are both pros and cons to the new system.  Tesco Fresh & Easy have been piloting the new direct messaging service for months and have been overwhelmed by the positive customer response. The American supermarket chain has been using their own individual accounts to respond to customers who have posted comments or questions about a product or retail problem. “It blows people away when they notice the [Facebook] message is from our brand” explained Nicole DeRuiter, social…

Topaz Services Partners With Zoom for Robust Contact Center Platform With Zoom Contact Center Platform, Topaz Services Now Offers The Efficiency and Effectiveness of Fully Integrated Voice, Chat, and SMS Text Options to Its Client Hotels USA, Larkspur, California. May 29, 2023 Topaz Services, a leader in call handling and technology for independent luxury and lifestyle hotels, announced today that it has partnered with Zoom Video Communications Inc., the industry-leading unified communications platform provider. In its search to procure and offer a unified Contact Center solution to its hotel clients, Topaz chose the Zoom single communications platform. Through Zoom, Topaz…

8 Revenue Optimization Trends and Challenges for 2025 – Image Credit Unsplash+    Revenue Optimization is poised for significant transformation in 2025, as insights from HSMAI’s Revenue Optimization Advisory Board highlight emerging trends and pressing challenges. Hotel revenue leaders are tasked with embracing advanced strategies and technologies to maintain competitiveness in an increasingly dynamic business environment. Below, we explore the critical trends and challenges shaping revenue optimization over the next few years. 1. AI and Machine Learning AI and machine learning (ML) are revolutionizing dynamic pricing, demand forecasting, and decision-making. However, practical adoption remains a challenge as leaders strive to balance…

Your Terms and Conditions are a major part of the booking process, however more often than not; they aren’t given the time and attention needed to be useful. They are one of the key factors when handling a situation such as a cancellation, a change of mind or even in the event when a guest tries to do the wrong thing by you, therefore it is necessary to keep these up to date and covering all possible scenarios that may occur.One of the benefits of the eTourism Online system, is that it prompts guests to agree to these Terms and…

Hospitality Staffing Solutions Launches Comprehensive Stewarding Program Complete Solutions for Catering and Kitchen Services Tailored for Hotels and Resorts USA, Atlanta, Georgia. July 19, 2023 Hospitality Staffing Solutions (HSS), a leading staffing agency, is pleased to announce its new comprehensive Stewarding Program, offering complete solutions for hotels and resorts looking to optimize staffing in catering and kitchen services. “The rapid rebound in business and leisure travelers is challenging hotels and resorts to procure and retain the specialized staff needed to effectively clean, maintain, and support their in-house dining and catering functions,” said Tim McPherson, president of HSS. “Our national footprint,…

With Virtual Learning Headlining Today’s Chalkboards, JW Marriott Phoenix Desert Ridge Launches Arizona’s First Learn, Work & Play Package Package Cirriculum Includes $100 Resort Credit Per Night, New Homeroom Views and a $10 Donation Per Package to Purchase Wifi Hot Spots for School Districts in South Phoenix USA, Phoenix, Arizona. September 29, 2020 Since working and learning from home has become the “new norm” of 2020, JW Marriott Desert Ridge Resort & Spa is offering to give those brains a much needed break and change of scenery with its Learn, Work & PLAY Package, being offered now through December 31,…

One of our favorite online shopping portals here at TPG is offering a great money-saving deal for the holiday season, but you’ll need to act fast as the offer closes today.Through Dec. 16, if you join Rakuten and spend at least $40 at eligible retailers within your first 90 days, you’ll earn a one-time bonus of $40. This includes various popular merchants, including Walmart, Target, Saks Fifth Avenue and Lowe’s.And if you’re already a Rakuten member, you can snag your own referral bonus for your friends. All you have to do is send them your personal referral link and make…

USA, Los Angeles, California. March 17, 2023 In celebration of Women’s History Month and facing the realities underscored by March 14 as Equal Pay Day, the Travel Industry Executive Women’s Network (TIEWN) held its annual Women in Travel & Hospitality Conference on March 2 & 3 at the Westlake Village Inn (Los Angeles). An intimate group of female (and male) visionaries came together to embrace the beauty of our humanity and recognize the undeniable power of womanhood in today’s world. With an overarching theme of “Finding Your Circle of Influence,” the two-day conference, powered by BLLA, was packed with inspiring…

Nathaniel Johns Takes the Helm as General Manager of the Courtyard by Marriott Pasadena/old Town in California USA, Pasadena, California. November 21, 2024 The Courtyard by Marriott Los Angeles Pasadena/Old Town announced that Nathaniel Johns will join as the property’s General Manager, effective immediately. Johns will function as the strategic business leader for the property and will oversee business development, financial performance, community engagement and guest and employee satisfaction. Johns is an accomplished hospitality General Manager with more than 16 years of experience leading full-service hotel teams and owners to performance and operational success within Marriott, Hilton and other major…